Having clicked the Ship button, the admin adds a tracking number and sends the notification to the customer. Order shipped – As an order is ready for shipment, a store’s administrator can look through its overview to minimize the risk of errors. If a customer wants to call off an order at this stage, a store’s administrator can only make a refund by issuing a credit memo. Order processing – Once the online payment is received, an administrator creates an invoice and the order expects to be shipped. The Auto Cancel Order extension automatically deletes pending (unpaid) orders after a set period of time.Ĭancel Order By Customer is a handy extension that allows customers to cancel an order right on the order page. The back end may be overloaded with pending orders, which hampers administrators’ work. At this stage, the order can be canceled. Order pending – Administrators see all placed orders that haven’t been paid so far as pending. We discuss the Magento payment process and the choice of the right payment gateway in this article. It is important to offer several payment options as 8% of people abandon the shopping cart if they haven’t found their desired one. The payment process affects a customer’s intention to complete the purchase. Once they click the Place Order button, the order confirmation is sent to the customer’s email. Order submitted – Having chosen items for purchase, customers get to the checkout page to review the order. Magento order lifecycle covers the following steps of order processing in an online store: Here are some tips to improve the process for admins and deliver excellent customer service. Alternatively, store administrators need to get a comprehensive picture to accomplish the task by themselves. Apart from transferring ordered goods from a warehouse to a customer, now it needs to correspond with a customer’s high expectations to pre-order and backorder goods, continuously track orders and get timely delivery.Įxpert Magento consultants can handle orders to create and maintain a merchant’s solid reputation. The role and importance of Magento’s order management have expanded over the years. They are presented to bring to light all diverse views in the Magento and general ecommerce community. Disclaimer: Magenticians does not necessarily agree with the views expressed in this guest post.
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